Contact Us

Thank you for visiting our watch platform. Whether you are a new friend looking for your first mechanical watch or an experienced timepiece collector, we value every communication with you. Your consultation, suggestions or feedback are important driving forces to help us continue to improve.

How can we assist you?

In order to make communication more efficient, you can refer to the following common directions before contacting us:

Watch consultation: If you have any questions about the movement parameters, case material, size, thickness, or historical background of a certain watch, please feel free to ask us specific questions. We will try our best to provide you with accurate and detailed information.

Watch buying guide: Not sure which watch is more suitable for your wrist size, outfit scene or budget range? Tell us your preferences and needs, and we will provide you with objective purchasing suggestions based on our professional knowledge. We do not force recommendations or exaggerate.

Orders and after-sales: If you have placed an order on this site and need to check the logistics status, apply for a return or exchange, or provide feedback on product issues, please provide the order number and relevant vouchers (such as photos or videos), and we will handle it for you in accordance with relevant policies.

Authenticity and identification: If you have any doubts about the authenticity of the watch in your hand, we can provide you with general identification points and precautions. Please note that remote identification has limitations. In complex cases, it is recommended that you seek help from a professional third-party identification agency.

Cooperation and media: If you have any intention of content reprinting, joint activities, resource exchange or other cooperation, please briefly explain the direction and expected method of cooperation. We will carefully evaluate and respond in time.

Reports and Complaints: If you find information errors, picture theft, illegal content or anything that may harm user rights on this site, please inform us as soon as possible.

How do we respond to your message?

To ensure smooth communication, it is recommended that you try to include the following when sending a message:

Clearly explain the reason (for example, “the diameter parameters of a certain watch are inconsistent with those on the official website” rather than “there is a problem with the watch”);

If it involves a specific product or page, please provide the product name, link or screenshot;

Leave a convenient way for you to receive responses and make sure the channel is open.

We will handle messages in the order they are received and will usually respond within a reasonable working day. For more complex technical or professional issues, it may take a slightly longer processing period, please understand.

Acknowledgments

We will read every letter carefully. Thank you for taking the time to communicate with us. Your attention itself is the most direct help to us. We look forward to a genuine, professional and respectful relationship with you. Whether you have questions, suggestions or just to say hello, you’re welcome. Thank you again for your visit.